Public Grievances Redressal System
Public Grievances Redressal System is a service for the citizens, where they can register their grievances and track the progress of its redressal in a structural and efficient manner. For a country where Government is citizen driven, it is very much required for citizens to assess and provide constructive feedback on their functioning. Public Grievances Redressal System allows multiple access channels like telephone, internet, e-mail etc. for registration of the complaints on different schemes run by different departments in the state. It makes the overall administrative system autocratic and opaque providing citizens an improved access to information on government schemes and services. It enhances the transparency in government functioning and offers scope for improved service delivery.
Letter Despatch Management & Monitoring System
Letter Despatch Management & Monitoring System conceptualizes on utilization of IT to re-engineer the existing process of dispatching letters, and in harnessing the technology for a formidable and long lasting solution to the present day communication problems of the govt. This solution will help not only in fastening the process but also avoid delay in monitoring of the letters. It includes following processes :
- Receiving letter pad
- Generating Auto Letter number & entry to SW
- Assigning letters to the concerned address
- Scanning of letters & conversion to PDF
- Work monitoring & assigning letters as per schemes
- Letter dispatch as per instructions
- Letter dispatch as fax/email & publication to website
Hospital Information System
Hospital Information System is comprehensive, integrated information systems designed to manage the medical, administrative, financial and legal aspects of a hospital and its service processing. It can integrate almost all type of services, systems, departments, clinic, processes, data, communication, etc. that exist in a hospital as well as non-medical services or functions like security, maintenance, etc. It is modular, highly scalable, reduces executive costs with improved accuracy and timeliness of patient care, accounting, administration, record keeping, and management reporting.
Automation of the medical records and documentation has resulted in efficient data management and information dissemination for the users. Managers, Clinicians and other healthcare workers can access the information without delay or errors. Focusing on providing relevant information at the right time it is a vital for decision making and plays a crucial role in increasing operational productivity.
