Automative

The automobile industry is often characterized in terms that limit the scope of discussion to the manufacture and sale of new automobiles. The role of information technology has been profound in the slow transformation of the industry from its original status as a product industry into what is increasingly a service industry. The role of information technology (IT) in this process has never been in the foreground: it has always been infrastructural, making possible subtle but profound changes in nearly every aspect of the industry.