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| Our offering of data management involves development and execution of architectures, policies, practices and procedures |
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> Services > Process Reengineering |
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For CSM, Business Process Reengineering is the fundamental rethinking and radical changes that a business house envisages for bringing in developments benefitting its cost, quality, service and speed. Our role therefore is to make a smooth transition of their business systems by IT interventions enabling new forms of working and collaborating within an organization and across organizational borders.
Our objectives from a BPR clearly challenge traditional wisdom about how work should be performed. |
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Shared databases, making information available at many places |
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Expert systems, allowing generalists to perform specialist tasks |
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Decision-support tools, allowing decision-making to be a part of everybody's job |
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Wireless data communication and portable computers, allowing field personnel to work office independent |
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Automatic identification and tracking, allowing things to tell where they are, instead of requiring to be found |
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High performance computing, allowing on-the-fly planning and revision |
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| We follow the PRLC (Process Reengineering Life Cycle) approach developed by Guha et.al. (1993), which outlines |
| Envision new processes |
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Initiating change |
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Secure management support |
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Identify reengineering opportunities |
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Identify enabling technologies |
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Align with corporate strategy |
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| Process diagnosis |
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Describe existing processes |
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Uncover pathologies in existing processes |
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Set up reengineering team |
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Outline performance goals |
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| Process redesign |
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Develop alternative process scenarios |
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Develop new process design |
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Design HR architecture |
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Select IT platform |
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Develop overall blueprint and gather feedback |
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| Reconstruction |
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Process monitoring |
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Develop/install IT solution |
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Establish process changes |
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Performance measurement, including time, quality, cost, IT performance |
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Link to continuous improvement |
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