State Governments

To enter the Secretariat campus, visitors need to be authorized and possess a pass issued by the reception counter. The Secretariat pass issue process is managed by the Home Department. The pass is issued only when the visitor provides his identification and needs to be present at the place to receive his pass for which he needs to stand in a queue. There were days when people stood in long queues for hours to get an entry pass to the secretariat. From depositing a mere chalan to meeting somebody at the secretariat, all these visitors were a common view to any onlooker, brazing the climate and waiting endlessly for their turn to get a pass. There are several visitors like this every day into the secretariat; the purpose being different ranging from personal to official. At this juncture, the officials at any time are required to be informed of such visitors entering or leaving the premises. Thus stems the requirement of a Secretariat Pass. The requirement consisted of a simple IT intervention which reduces the time spent and enhances the transparency in issuing a Pass to the Secretariat.