e-Despatch

The Client

Government Departments

The Beneficiaries

Government Departments
Field Offices
Citizen

The Requirement

For every decision at Government there is a letter which needs to be dispatched from its offices to concerned destinations. Offices do not initiate work unless signed letter is physically delivered to them.

On an average each letters take nearly 3 hours from start to reach the dispatch section. Most of the letters wait in queue and there is no certainty of reaching the letter at the destination. Monitoring of sent letters becomes very difficult as there is no central repository of letters available in the department. At the time of requirement one has search the letters from hoards of file which makes it impossible to have a central repository for future reference.

Benefits Realized by the Client

Reduced labor costs.
Elimination of human errors.
Faster letter processing.
Instant letter retrieval.
Removes reliance on the postal service.
Reduced stationery and printer consumable costs.
No document storage costs as all letters is available in central database.
No lost letters.
No postage costs.

The CSM Solution

e-Despatch is a small thought which has immense usability for Government Administrators, Elected Representative & Citizen. Instead of reengineering the letter dispatch process via contemporary method, e-Despatch provides a facelift. This application starts on receipt of final letter and involves 7 simple steps.

This process of keeping the Government process intact and still able to make instant communication at Government has been a governance breakthrough. e-Despatch is an appliance which is operational as well as productive from the very moment it is implemented.

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e-Despatch

Benefits Realized by the Client

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